What information we collect
When you submit a transfer request or contact support, we may receive your name, email address, phone number, your preferred date and group size, and the details you include in your message (such as luggage or accessibility notes).
How we use information
We use request information to:
- Confirm availability and coordinate your transfer details.
- Respond to questions you send to support.
- Send email updates related to your request, if you opt in.
Sharing and partners
To fulfill a transfer request, limited information may be shared with the service provider responsible for pickup and coordination. We only share what’s necessary to complete the request and support your planned travel.
Retention
We keep request-related information only as long as needed to manage confirmations, support your travel needs, and meet applicable legal obligations. After that, we remove or de-identify information where appropriate.
Your choices
You can ask support questions about your request, including how we handled information for confirmation and customer support. If you opted in to email updates, you can request changes to your notification preferences.
Updates to this notice
We may update this privacy notice from time to time to reflect operational or legal changes. If you submit a request, the latest version posted at the time of submission applies.